Rent a car Iceland frequently asked questions

Minimum drivers age is 21 years old. Drivers aged 19-20 years old can rent cars in the small car and family car categories for an extra young driver fee which you can look up in optional services page. See further information about car classes on our cars page.

Minimum rent a car period is 24 hours and maximum rent a car period is 100 days.

No. We don't apply or take any deposit.

We don't apply or take any deposit.

A valid credit card in the renters’ name, valid for at least 6 months after return, and a valid drivers’ license are mandatory at pick up. The renter must have had his driver’s license for at least a year before the pick-up date. See further information under terms and conditions.

A valid national drivers’ license with Latin letters is sufficient. If your driver’s license does not have Latin letters please bring an International driver’s license. Please note that International driver’s licenses must always be presented at pick up with the national driver’s license.

Yes you can but click here for more information.

Click here for detailed information.

Dollar rent a car rates are all-inclusive and there are no hidden charges. Unlimited mileage, vehicle theft protection and taxes are included. An optional CDW protection package is available to the renter free of charge.

Yes we do, please click here for more details.

No you cannot, please click here for more details.

Yes you can but only with AWD/4x4 and on certain conditions which you can find by clicking here.

The regular way of payment is by a non-prepaid credit card in the renters’ name, valid for at least 6 months after the return of the rent a car.
We accept prepaid credit cards if the renter purchases the Premium protection package.

Debit cards or cash is not accepted. See further information under the credit card policy.

We accept prepaid credit cards if you purchase the Premium protection package. The card must have raised letters. See further information under the credit card policy.

Yes. We accept prepaid credit cards if you purchase the Premium protection package. The card must have raised letters. See further information under the credit card policy.

Yes you can. You receive a 5% discount of the rent a car price if you prepay your booking online. We have a 100% FREE cancellation. Please note that you still have to bring the same credit card you used for your prepayment upon arrival. The same payment method applies for prepaid bookings, you can only pay for it with a credit card. We accept prepaid credit cards if you purchase the Premium protection package.

Yes. A credit card is required upon pickup even though you have a voucher or have prepaid your rental. See further information under the credit card policy.

Yes you need to bring your physical credit card when you pick up the car.

No. The credit card must be in the name of the main renter and the credit card holder must ALWAYS be present at the time of the pick-up of the rent a car.

No. The credit card has to be in the name of the main renter and the credit card holder must ALWAYS be present at the time of the pick-up of the rent a car.

For those customers who do not meet the requirements of our terms and conditions, we offer customers to purchase the Premium Protection package and, in that way, they can use prepaid cards or credit cards valid for less than 6 months.

Included in the rate for the rent a car are all statutory motor vehicle insurances according to Icelandic law, including third-party liability insurance (TPL) and personal accident insurance for the driver and the Owner (PAI/PI) together with a theft protection (TP).

An optional CDW protection is available to the renter free of charge.

The renter is responsible for knowing the terms and conditions of his third party coverage. In case of damage, the renter pays the damage amount to Dollar and then claims the damage amount from the third party.

Dollar offer a great variety of protection package options. Purchasing a protection package from Dollar will give you peace of mind during your trip in Iceland as well as making the process easier in case of damage. If damage occurs and you are protected by Dollar protection you pay either nothing or directly to Dollar but only the excess amount according to your protection level directly. Otherwise you pay the full damage cost and it is then your responsibility to claim the amount from the third party (note: in some cases, not all damage is covered by third party insurance). Our Premium Protection Package is a full coverage protection with zero excess and zero deductible. Please see more information and terms and conditions of our protection packages on our protection packages page.  

Yes. Our Premium Protection Package has 0 excess and has very extensive damage protection. Please see further information about the coverage on the protection packages page.

We offer a variety of rent a car options. You can find information about luggage space in each car type under our cars page.

Yes. All our rent a cars have studded winter tires during wintertime (1. November – 15th April).

There is only one toll road in Iceland which is the road through the Vaðlaheiðargöng tunnel in North Iceland. You have to pay online and can register any time before your trip through the tunnel but you have to register no later than 3 hours after your trip. See directions about how to pay the tunnel fee here.

If you don’t pay for the trip yourself, the tunnel fee will be charged by Dollar to your credit card + an administration fee.

The main places where you have to pay for parking are downtown Reykjavík and in most cases, you pay for it in parking meters.

In Akureyri there are no parking meters. Parking spaces are simply marked by how long you can park there each time. You go to a gas station and ask for a parking clock. Once you park you simply set the clock to the time you parked.

The following places use www.myparking.is where you pay for parking online:

·         Skaftafell – Vatnajökulsþjóðgarður National park (South Iceland)

·         Þingvellir national park (Golden Circle, South West Iceland)

See more information about how to pay for parking here.

If you don't pay for parking or get a parking ticket the fine will be paid by Dollar rent a car. We will then charge the amount of the ticket to your credit card along with an administration fee. See more information about administration fees.

All speeding fines should be paid by the renter. Dollar rent a car is obliged by law to inform the police who was the renter of the car during the time the speeding was recorded and for this Dollar charges the customer an administration fee. See more information about administration fees.

Dollar Rent A Car is located in 4 places in Iceland. Please see more on our locations page.

Please see our opening hours page.

A confirmation email should arrive to customers no later than 1 hour after the booking was made. If you have not received a confirmation email please check the following:
- Did you finalize the booking process?
- Did the confirmation e-mail go to your junk mail folder?
If you have checked the above please contact us with your name, arrival and pick-up dates and type of vehicle.

Yes, you can always be sure a rent a car in the class you booked is available. In case the selected rent a car model is unavailable upon pick-up we provide you with a similar rent a car. We always guarantee a rent a car from a similar or higher category than what you booked. We do not guarantee brand and model.

Yes. We have a friendly modification policy. Extensions depend on availability but we will always do our best to make the change.

Yes. We offer roadside assistance during opening hours if your rent a car breaks down. If you are having problems please call our emergency line +354 515 7110 and we will arrange assistance from one of our many service providers around Iceland.
Cost of assistance depends on location, the severity of the problem and other factors. Please see more information here.
In case of incidents out of opening hours or serious emergency, please call the Icelandic emergency service 112.

Our fuel policy is full to full. You receive the car with a full tank and you return it full.

Yes. Our fuel policy is full to full. The tank is full when you pick up the car and you return it with a full tank.

If you don't return the car with a full tank of fuel we will fill up the tank and charge your credit card the amount for the missing fuel + administration fee.

No. The distance between Reykjavik and Keflavik Airport is approximately 50 km. If you fill up the tank in Reykjavik it will not be full when you return the car at the international airport.

There is an Olis station very close to our office in Keflavik that is perfect to fill up the car. Remember to use the discount tag on your keychain to get a fuel discount at Olis around the country.

Dollar rent a car offers a FREE VIP shuttle service from Keflavík International Airport to our Dollar rent a car Keflavik airport office. Any time you arrive during opening hours or make arrangements for out of hours service. You can see more information here.

To order a free shuttle service to the Reykjavik City office or Akureyri downtown office please order a shuttle service here.

Reservations will be held for 2 hours past the reserved pick-up time, except if you contact Dollar to change your arrival time. Two hours after the reserved pick-up time the reserved vehicle will be made available for other customers. If the location closes within that 2 hour period and you fail to pick up the vehicle, the reservation will expire at closing time and the reservation is not eligible for a refund.

If you arrive at the location later than 2 hours after the reserved pick-up time, we will try to provide a vehicle for you, however, availability cannot be guaranteed.

In case of a flight delay, provided that the correct flight number is present in the reservation, the reservation will be kept until 2 hours after the updated arrival time. If the new arrival time is outside of pick-up locations opening hours, the location will remain open if the operator has been notified of the delay and the new arrival time.

Please see more information under the late arrival policy.

If you arrive early to pick-up your rent a car we will try to provide a vehicle for you at the time. However if the requested vehicle is not available at the time of your arrival you might need to wait until your pick-up time.

Please take a look at our early return policy.

Yes you can return your car outside of opening hours. Please see more information about how you return the key under each rental location.

We have a drop box outside of our office. Please see more information about how you return the key under each rental location.

We have a drop box outside of our office. Please see more information about how you return the key under each rental location.

You can simply take the FREE shuttle bus. The shuttle bus runs every 15 minutes from our office back to the airport. It runs everyday 24/7.

If you want to return the vehicle at another location than where you picked it up we have several options. You can return the vehicle at any of our 4 offices around Iceland and for this we charge a one way fee. See more information here.

You can also leave the rental vehicle at your accommodation as long as there is a reception where you can leave the car key for one of our agents to pick up. You will need to contact us with information about where the car is parked and where the key is located. We charge a drop off fee for this service.